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Category: Miscellaneous
Couldn’t find the answer in the other categories? It might be here. (Tips and tricks, general information, secondary features, etc.).
How can we use AceProject as a bug tracker?
Here is some general information on how best to use AceProject as a bug tracker. Handle your bugs in one or several dedicated projects. Assign all users who potentially will need to be involved in the bug tracking process to the bug project(s). Create your custom task statuses in those dedicated projects to reflect your […]
How can I add more users to my Intranet Package?
The Intranet package was decommissioned in 2013. Please call us for options.
I’m getting a Your account is currently being updated to the latest AceProject version message. What is this?
We regularly update the application with minor or major enhancements or bug fixes. This may sometimes make your AceProject account inaccessible for a certain time. These updates generally take only a few minutes to be performed. If you get this error message after clicking a Save or Update button, the information you were about to […]
Why can’t I see certain users in the Directory page?
Only “active” users appear in the Directory page. Additionally, you might not have been granted the right to see certain users. You may view your “User Directory” setting in the “Access Rights” section of your profile which may be accessed by clicking on your avatar in the top right-hand corner of the screen.
Which products do you interface with?
AceProject does not currently allow to directly export to / import from /sync with any third-party application. AceProject provides two mechanisms allowing you to develop interfaces with other tools: The AceProject API Export and import functionalities The documentation for the API may be found here: https://www.aceproject.com/help/api/. AceProject allows you to export time, user and task data […]
Can I revert back to the free package?
Yes. You must make sure your account privileges do not exceed any of the Basic package limitations and then fill out our cancellation form accessible through Administration => Account > Account Status. Specify in the “Reason for cancellation” field that you wish to continue using the free account. Your account identifiers (Account Name and Subdomain) are […]
Why can’t I see certain users in the Directory page?
Only “active” users appear in the Directory page. Additionally, you might not have been granted the right to see certain users. You may view your “User Directory” setting in the “Access Rights” section of your profile which may be accessed by clicking on your avatar in the top right-hand corner of the screen.
Which web browsers are supported?
AceProject supports any recent version of Internet Explorer, Edge, Firefox, Safari and Google Chrome. Please note that the drag-and-drop task document upload is not supported by Internet Explorer. If Internet Explorer is the browser you use, you will need to browse in order to select the document you wish to upload.
Is there a contract for monthly and annual subscriptions?
There is no contract for monthly and annual subscriptions. You may cancel your subscription at any time by going to the Administration > Account > Subscription page and clicking on the Cancel My Account button on the bottom left and following the prompts. If you are being billed automatically on a credit card, we will disable […]