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What’s your plan B?

Do you have a plan in case something goes wrong in your project?

Let’s say a key team member accepts a position at another company. Are you prepared to reallocate her tasks to someone else? Is there someone else who could take over?

Or, let’s say the 5 more people that human resources were to hire for your team take longer than expected. Will your project still be on time without them? What are you going to do: overwork the people that are there, negotiate a new deadline?

It’s not about being pessimistic, but about being prepared. About knowing where the project could be endangered and thinking about how you’re going to deal with that.

Often, we don’t want to think about those risks, because we are confident that we will succeed, and because we don’t want to “jinx” it. But not planning ahead your risk management strategy is playing with fire. With risk management, you will be able to deal with potentially disastrous issues better, because you thought of what to do beforehand, not in the heat of […]

By |2008-10-15T17:03:00-04:002008-10-15|

How to prevent your clients from breaking up with you

Yesterday I wrote about my heart-breaking separation from my beloved Xobni. So how can we keep this from happening at our company? How do we keep our clients happy?

1. Close mouth, open ears

It’s the most basic part. Listen to your clients. REALLY listen to them, don’t just hear them talk while imagining reasons why they’re wrong. If you really pay attention to what your product’s users are saying, you’ll know exactly where the pain points are in the product and you’ll have your priority list all drawn up for you.

A few days after people create an account with AceProject, we send them an email and ask them what they think of the product, if they can suggest improvements or missing feature. The response we get is a very good source of inspiration for us.

2. Aggravation is really bad

An exasperated client should never be ignored or dismissed. If you let aggravation at your product go unchecked, it only grows and never brings anything good to you, your product or your users. When someone is angry at […]

By |2008-10-09T13:45:00-04:002008-10-09|

Breaking up with a product you love

This week, I had finally had enough. There was no apology that could fix the relationship, no reparations possible. It broke my heart but I had to do it.

I broke up with a product I love.

Xobni is a great Outlook Add-on that indexes all your email, provides neat metrics (like response times) and had a highly usable search interface. I had been using Xobni for months.

Xobni had only one problem: it slowed down not only outlook, but my whole computer. At first I didn’t want to admit it: I blamed it on the anti-virus software, then I did numerous registry cleaning sweeps, all to no avail.

So even though I love Xobni and I love using it, I just can’t take the slow-downs anymore.

It’s not me, it’s Xobni

When I uninstalled it, Xobni asked me if I wanted to know when performance issues were fixed.  So Xobni knew there problem was on its end, and it admitted to it.

Now I am eagerly waiting for an email, hoping that I can reconcile with my beloved […]

By |2008-10-09T13:00:00-04:002008-10-09|

Why the AceProject development team is going agile

As AceProject grows, it takes longer to put out a new version. There is more to test, the documentation takes longer to be finished, and debugging is a growing monster.

Typical of waterfall development methods.

Daniel, our president, was tired of this. He wanted us to be able to release versions faster, more efficiently. Instead of having a release-based development cycle, we’ll have a feature-base development cycle. This means when a feature is out of the initial development phase, it will go straight to testing, documentation and debugging. It’s going to be easier to test just the one feature and its implications. It’s going to be faster to write documentation for just one feature at a time. It’s going to be a lot easier for developers to debug the feature they just developed, because it’s fresh in their minds.

On another level, it’s going to create one big team of the developers, testers and writer. Instead of the technical writer waiting for development to be done to start working, he will be working with them, as they develop […]

By |2008-10-07T11:11:00-04:002008-10-07|

About elections and taking decisions based on facts

This fall is exceptionnally lively, politically speaking. There are elections both in the USA and in Canada. While in the USA there are only two political parties, in Canada there are five major political parties:

That means 5 political programs. Five documents any elector should read before making a decision. That’s a lot of information!

This situation is an excellent example people making decisions based on their intuition instead of facts. Of course, there are some facts involved – the facts we read or hear about in the news or on political advertisements. But on voting day, it will all come down to guts: how we feel about the candidates, about the parties, and who we trust most.

The truth is, we could make a complicated comparative chart of all five parties’ programs and study it carefully, in the voting booth we would still choose with our gut.

By |2008-10-03T14:05:00-04:002008-10-03|

Project management: share the burden with your team

Project management can sometimes feel like such a burden. But is doesn’t have to be this way.

When only Project Managers support the burden: desktop tools

In this situation, the project management tool is desktop-based and only accessible to the project manager. She needs to update the project, tasks and produce the reports on a regular basis.  In order to do the update, she relies on her team to give her the information in a timely manner. Then she must transcribe the information into the project management tool.

Once the reports are produced, she has to email them around. Team members and upper management cannot have up-to-the-minute updates when they want to, they depend on the Project Manager to provide the information. What happens when she’s on the road? Either she tries to squeeze in the updates somewhere between breakfast and her first meeting, or everybody waits.

This method begs the question, why can’t the team update their stuff in the project? Why can’t upper management click on a button and get the reports when it’s convenient for them?

The […]

By |2008-10-01T11:57:00-04:002008-10-01|

It’s only failure if you choose to look at it that way

What is failure?

Dictionary.com defines failure as:

1. an act or instance of failing or proving unsuccessful; lack of success: His effort ended in failure. The campaign was a failure.
2. nonperformance of something due, required, or expected: a failure to do what one has promised; a failure to appear.

Basically, failure is either the absence of success or the state of something that does not meet expectations.  Can a project fail if expectations were not clearly stated at the beginning? Or if its criteria for success were not defined?

Success can happen outside of expectations

Sometimes the expectations we have at the beginning of the project become irrelevant as the project evolves. For example, a research project where the initial expectation of is to develop a drug to treat a specific condition, but that drug ends up as a better, more effective treatment for another health problem. Can this project be seen as a failure? There is still success, even though the end product does not meet the initial […]

By |2008-09-30T14:41:00-04:002008-09-30|

Let us go

Scott at WebWorkerDaily has a very good point: “Please let my account die gracefully, peacefully and with dignity.”

I think a lot of us share Scott’s problem: We try a new web service or product, we setup a free account, and quickly forget about it…only we can’t. Because we keep receiving emails from these services. Even though we haven’t logged into those accounts for months, and have never clicked on any link in the email or responded in any way to the call to action, we still receive about an email a week from these services.

I classify them as spam, and forget about them. The problem I have with these is that they pollute my email inbox, and they waste my time.

AceProject has a free account anyone can create. It is limited to 5 users, 5 projects, 50 tasks and 25MB of file storage. It gives prospective clients a chance to take AceProject on a test run. If they like AceProject, they can upgrade their free account.  If they don’t […]

By |2008-09-24T12:43:00-04:002008-09-24|

Patience in an instant world

Having patience in today’s world is waiting more than 5 minutes for your latte at the coffee shop without throwing a tantrum.

Seth Godin’s article about patience and success is food for thought.

Like anything else in life, projects are an investment in time. It doesn’t matter how fast someone wants the project to be completed, things take time and, short of a time machine, time itself cannot be sped up.

Not every delay problem can be solved by throwing more people at it. If you need 100 boxes moved from room 1 to room 2, having more people moving the boxes will get the job done faster. However, there are only a few tasks that really gain speed from adding people on the team.

Writing the documentation for a product, for example, cannot be sped up by adding more people on the team. If you get several writers working on the same document, all you’ll get is a patched-up user’s manual that looks not quite put together. The cost in quality is not worth the savings in […]

By |2008-09-17T12:38:00-04:002008-09-17|

Easy now or easy later?

It it better to make the tool easy to use the first time, or everytime afterwards?

For the newbies, if the use of the tool is not self-evident from the start, you’re making their experience difficult. This will cost sales at first. However, if you design the tool to be incredibly efficient to use once you’ve figured it out, the people who’ve pushed through the learning curve will stick with you longer.

It all depends if you target mostly one-time buyers, or focus on long-term business relationships.

By |2008-09-10T12:38:00-04:002008-09-10|
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