Since last Friday, you probably noticed that “Help” links now point to FAQs. These FAQs are actually part of our knowledge base, which represents a more efficient way to get your questions about AceProject answered. Thanks to a powerful search engine, you can easily find answers to your questions.
We’ve kept the major help pages such as “Time Tracking” and “Task Dependencies”, but got rid of all contextual help pages. We’ve organized all the information in 11 categories (Projects, Tasks, Documents, Time, Expenses, Reports, Admin, Access Rights, Mobile, Intranet, and Miscellaneous).
We extracted the essence of each and every contextual help page and made a “Best of” out of it. Hence, we don’t re-explain every menu item every time and don’t repeat the “See Also” and the “Troubleshooting” either, like we used to.
Make sure you bookmark this link: https://www.aceproject.com/blog/kb/, or click any “Help” link in the application.
That’s the link to the knowledge base. It may come in handy at times.
Where is the link for the FAQ’s? I still have the original email address link.
Hello Tim,
I think your post fell through the cracks. You were probably able to find the FAQs but just in case… https://www.aceproject.com/blog/kb/
Michel Deslandes
Sales, Customer Service and Technical Support
Contact Us
I actually liked the contextual help, I found it very “helpful”. Hopefully it will remain in the intranet versions.
We will not be supporting the old contextual help pages for the intranet versions. The intranet package links will point towards our online help.
I can assure you the Frequently Asked Questions help system will be significantly more effective in order to find “answers to your questions”. It will simply require a different thought process on your part. Instead of opening a contextual help page and scrolling to the section relative to which you have a question, you will be best served by a quick text search in the Frequently Asked Questions section of the online help. Moreover, the FAQ approach is better suited for elaborate answers to “how to” inquiries.