Help and support

Welcome to our help system for AceProject

PHONE NUMBERS

USA/Canada: 866.259.2454
International: +1.418.907.5184

WORKING HOURS

9:00am – 4:00pm

Got a question?

Our support staff can be reached in a flash using the contact form below.
Support Request

Please complete the form below detailing your request and a member of our support
staff will respond as soon as possible.

Frequently Asked Questions – FAQs

Yes, it is. However, free accounts are automatically deleted if 30 consecutive days go by without a single login.

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Yes. The documentation for the API may be found here: https://www.aceproject.com/help/api/

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AceProject supports any recent version of Internet Explorer, Firefox, Safari and Google Chrome.

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AceProject does not allow to directly export to / import from /sync with any third-party application.
AceProject provides two mechanisms allowing you to develop interfaces with other tools:

  1. The AceProject API
  2. Export and import functionalities

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Yes. That may be done under Administration > Branding.

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In your Profile page, accessible by clicking on your avatar in the top right hand corner of screen, you can select “Last Viewed Project” as your “Welcome Tab” in the “Default Pages” section.

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At https://login.aceproject.com/ , you may enter the e-mail address associated with your AceProject user in order to have an e-mail sent to you with your account login page URL.

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Yes, it is possible to assign a user with the same project level rights to several projects, in a single step.

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AceProject does not support the concepts of “milestones” or “subtasks”. Depending on your specific needs, this FAQ might provide some feasible workarounds or not.

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For a 30 day period, deleted documents are listed and can be downloaded from the Administration > Tools > Deleted Documents, which can then be re-attached manually to projects or tasks.

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