Project Types may be used to group projects together by organization departments or by project “nature”, for instance. Project list and Gantt charts as well as time, expense and user workload reports available under the Home tab all provide you with a Project Type filter. The project list and Gantt chart pages also provide you […]
Category: Administration
Admin tools, account setup tips, subscription/finance questions, etc.
User Setup(14)
Can I setup users in such a way that they will only be able to access assigned tasks in a project?
Yes. In the user profile (accessible through Administration => Users > Users), you will need to provide your user with a “Normal” access level so that he/she will only have access to assigned projects. Then, when assigning your user to a project, proceed as follows: If you want to prevent your user from accessing unassigned tasks […]
I can’t receive any email notifications. Why?
Here are a few reasons why you might not be receiving one or several e-mail notifications: There is a typo in the e-mail address in your user profile. You may see and edit your personal e-mail address through “Edit my Profile” (avatar in top right hand corner of screen) . You are not set up to […]
How do AceProject access rights work?
Here is some general info in regards to AceProject rights: AceProject has two levels of rights: the user level and the project level. If, at the user level, you setup a user as an Administrator, he/she will have access to all information across the entire account. If, on the other hand, the user is setup […]
How can we benefit from the 20% non-profit discount?
The 1st step in the process is to create a free account here: https://signup.aceproject.com/ . When you sign up, you will choose your account “subdomain”. Please take note of it. Then, send an e-mail to support@AceProject.com and attach a proof of nonprofit status document (for instance, a tax exempt document) to your message. Please mention […]
I did not grant the Can see expense data no matter what right to a user. That user can see expense data on a project nonetheless. Why is this?
The “Can see expense data no matter what” right allows the user to see expense information across all assigned projects regardless of the project level rights granted to the user. If a user is granted “Expense approval” rights on a project, this also gives the user the ability to see expense data and run expense […]
How can I add a user in the account and provide this individual with his/her connection information?
A user may be added in your account under Administration => Users > Add a User. Make sure you provide an e-mail address for your user. Specify his/her account level rights (in the “Access Rights” section of the page). When you’re done setting up your user, you might want to check the “Send connection information […]
What kind of access rights can be granted at the user level?
User level rights are specified in the user profile, accessible through Administration => Users > Users. The first decision you must make is whether you want to set up a user as an Administrator or as a Normal user. If you setup a user as an Administrator, he/she will have access to all information across the […]
What does the Delete User Items page do?
Deleting all a user’s items is a prerequisite to deleting the user from the database altogether. However, when you delete user items, that has an impact on historical data and statistics (for instance, you might need to delete the user’s time sheet items which will have an impact on Actual Hours values both at the […]
Is there a contract for monthly and annual subscriptions?
There is no contract for monthly and annual subscriptions. You may cancel your subscription at any time by going to the Administration > Account > Subscription page and clicking on the Cancel My Account button on the bottom left and following the prompts. If you are being billed automatically on a credit card, we will disable […]