The 1st thing you must do is to reduce your number of active items below the limitations of the package you want to downgrade to. You may see the number of active items you have under Administration > Account > Subscription page. Packages that are not available due to active limitations are grayed out. Select […]
Category: Billing Queries
What do the numbers indicated in your package limitations represent?
Only “active” projects are taken into account against the package limitations indicated in our Hosted Packages Description Page. By “active” projects, we mean “incomplete” projects. Once a project has been set to completed, it no longer counts towards the package limitations (thus freeing space for a new project). All historical data associated with a completed […]
Do you offer a discount for Non-Profit Organizations?
Yes. We offer 20% discount for non-profit organizations. Please send us information about your organization (proof of non-profit status) as well as the name of your existing Free account that you would like to upgrade to support@aceproject.com. We will modify your account. After modification we will send you a confirmation email and then the discounted […]
Is there any way to purchase additional disk space (above the base disk space provided with the package)?
Yes. Each extra gigabyte costs US$1 per month (in blocks of 10GB for $10/mo) with no maximum amount that you can add. You may request extra disk space by contacting us at support@aceproject.com
We must change our credit card information. How must we go about doing this?
If you have incurred a declined payment, AceProject will send daily renewal e-mails to the financial contact on file for your account beginning on the 1st business day following the declined transaction. Click on the supplied link to go to your Administration > Account > Subscription page. From here, click on the “Change” link beside the […]
Who uses AceProject?
AceProject is used by individuals, small teams, small and medium sized companies, non-profit organizations, and large teams within multinational companies. Its abundant functionality combined with its low entry price point and ease of use make it suitable for most who simply want a straightforward solution that simply works.
How may we obtain a formal invoice for our monthly or annual credit card subscription payments?
Whenever a payment goes through on your credit card, you will receive a transaction confirmation email. As of June 15th, 2016 all transactions are listed within the Administration > Account > Subscription page on the bottom right. Click on the invoice link for the transaction in question to download the invoice in a PDF format.
Is your pricing based on per user?
No. The prices listed in our pricing chart are not per user. Those are the total subscription fees up to the user limit for the selected package.
Are there any additional fees?
No. Support and maintenance are included in the subscription price, even in the Basic (Free) version.
How do I change my credit card payment information?
Go to your Administration > Account > Subscription page. From here, click on the “Change” link beside the Payment Method item in the Billing Information section near the bottom right and enter your new credit card information.