The 1st thing you must do is to reduce your number of active items below the limitations of the package you want to downgrade to. You may see the number of active items you have under Administration > Account > Subscription page. Packages that are not available due to active limitations are grayed out. Select […]
Articles Tagged: Financial Matters
What do the numbers indicated in your package limitations represent?
Only “active” projects are taken into account against the package limitations indicated in our Hosted Packages Description Page. By “active” projects, we mean “incomplete” projects. Once a project has been set to completed, it no longer counts towards the package limitations (thus freeing space for a new project). All historical data associated with a completed […]
Is there any way to purchase additional disk space (above the base disk space provided with the package)?
Yes. Each extra gigabyte costs US$1 per month (in blocks of 10GB for $10/mo) with no maximum amount that you can add. You may request extra disk space by contacting us at support@aceproject.com
We must change our credit card information. How must we go about doing this?
If you have incurred a declined payment, AceProject will send daily renewal e-mails to the financial contact on file for your account beginning on the 1st business day following the declined transaction. Click on the supplied link to go to your Administration > Account > Subscription page. From here, click on the “Change” link beside the […]
How may we obtain a formal invoice for our monthly or annual credit card subscription payments?
Whenever a payment goes through on your credit card, you will receive a transaction confirmation email. As of June 15th, 2016 all transactions are listed within the Administration > Account > Subscription page on the bottom right. Click on the invoice link for the transaction in question to download the invoice in a PDF format.
We have a paid package that we might not need to use for a while. Is it possible to stop monthly charges for a while? What are our options?
There are 2 options: If you can manage to close out projects and tasks so as to meet the Hosted Basic (free account) limitations, you might wish to downgrade your account to the free level. For more information in this regard, you may refer to this help article. You might want to retrieve all your data […]
Where can I find my account identifiers ( Account Name and Subdomain )?
Your account identifiers (Account Name and Subdomain) may be found under Administration => Account > Edit Account .