Frequently Asked Questions – FAQs

When you disable a user or set a task or project to completed, these no longer count towards your package limitations.

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No. The prices listed in our pricing chart are not per user. Those are the total subscription fees.

Yes. As soon as you submit the cancellation form, the recurring transaction on your credit card is disabled.

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No.

Yes. Additional disk space for file storage is offered in blocks of 10GB for $10/month extra ($1/GB). There is no limitation.

You may request extra disk space through this page.

Yes. At any time, you may change your subscription plan through: Administration > Account > Account Status.

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You may pay by credit card through our online payment system, by check or wire transfer.

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Yes. You must make sure your account privileges do not exceed any of the Basic package limitations.

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Yes. We offer 20% discount for non-profit organizations. Please send us information about your organization and your non-profit registration certificate.

Still have questions?

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Online Help

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If you have an urgent issue that requires detailed discussion, please feel free to speak with a live representative.

USA/Canada: 866.259.2454
International: +1.418.907.5184

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